Terms and Conditions

 

Delivery

A confirmation email will be sent out on receipt of your order. Please kindly ensure you provide your correct email address. This email contains your order number and will confirm the products that you have purchased and the cost. If you do not receive an email, please contact us through our contact form or email customerservice@naturalbabyaccessories.co.uk

All orders within the UK are charged at a contribution of just £2.50 P&P. Orders over £35 are subject to free second class postage.

We aim to have your order complete and posted within 2 working days. During sales and, seasonal and bank holidays, there may be a longer wait. If you have any urgency, please do let us know and we can make sure your parcel is sent promptly.

If you are outside of the UK, we now offer a flat rate of £6 within Europe. We are not responsible for any charges you may experience outside of our control. Please allow longer for your parcel to reach you.

If for any reason your mail does not arrive safely to you, please contact us as soon as possible so we can resolve the issue. A claim cannot be made by us with Royal Mail until 15 working days after posting. 

Occasionally, your order may come in two parts. These will be posted at the same time but from different locations. There may be a day or so between receipt dependent upon postal service.

Please note that whilst we can accept a different delivery address to that on your Paypal account at the time of placing your order, if the delivery gets lost in transit, Natural Baby Accessories will not be liable. A refund will only be offered if the parcel has been sent to the Paypal address. Requesting a different delivery address is at your own risk.

 

Local collection is available from our premises in Somerset for most items.

We will contact you to arrange collection as soon as your parcel is packed, Please kindly be available to collect within 48 hours or your parcel may be cancelled and stock returned to the shop.

 

Discounts

We do offer discounts to our loyal customers on occasion.

Codes are only redeemable once and are not to be used in conjunction with any other offer. Sign up to the Natural Baby Accessories newsletter on the home page to be sent the most up to date codes.

 

Right to cancel

You have a legal right to cancel an order within 14 days of receipt. Please contact us first if you need to arrange for the return of your order via email customerservice@naturalbabyaccessories.co.uk Please ensure that the product is in an unworn, unused and re-saleable condition. Due to hygiene reasons, we cannot accept returns of nappies, sanitary pads, breast pads, underwear including socks and tights or teething jewellery.

Unless faulty, please be aware that you will be responsible for the secure return postage cost. Please choose a signed for option. 

You will be refunded the cost of your products within 48 hours of receipt.

 

Data protection

Personal contact details provided are secure and will not be passed onto any third party.

Payment details are handled by Paypal, they are not supplied at any point to Natural Baby Accessories.

 

Copyright

All images on this website are owned by or have been provided with permission to Natural Baby Accessories. It is prohibited to copy and use images or text without prior consent.